Fraud Analyst

If you are looking for a fraud job then consider working within the fraud division of Lloyds Banking Group as a Fraud Advisor, and enjoy many benefits including:

• Regular hours.
• Great hourly pay rate.
• Excellent prospects for a permanent position.
• Extensive training and development opportunities.
• Performance based pay rewards.

A Fraud Analyst (Fraud Advisor) job puts you in the centre of customer service supporting new and existing customers with their complex fraud enquiries.

Working in a small team of 8-10 people and reporting to the Team Manager, your working day will involve:

• Assisting new or existing customers with their fraud concerns and enquiries.
• Providing fair outcomes and fulfilling customer needs at first touch.

To provide the highest level of customer service you will need to use:

• Appropriate skills consistent with Lloyds Banking Group values and behaviours.
• Personal judgement acting with care and diligence.
• Decision making techniques.

You do not need any formal qualifications to be a Fraud Analyst for Lloyds Banking Group. Your natural people skills and desire to go over and above to help are much more important in a role like this. So, just a good knowledge of basic Microsoft Word, Excel and familiarity with using the internet and an excellent telephone manner will make you a great fit for this position.

Experience in banking, or fraud is extremely advantageous for this role but if you're used to dealing with customers whether it is face-to-face or over the phone in any capacity then you have the potential to become an exceptional Fraud Advisor. You will be well looked after, Lloyds Banking Group are a fantastic employer who is committed to supporting you through excellent in-house training and personal support, teaching you everything you need to know to settle into your role quickly and to compliment your own continuous improvement mindset and knowledge building endeavours.

All Lloyds Banking Group contact centres are supported by great transport links so getting to work is easy via public transport with the added bonus of an onsite staff car park for most sites. Many of the workplaces benefit from an onsite canteen featuring a Starbucks and communal breakout areas for all staff to use too. Contact centres are located in Leeds, Cardiff, Birmingham, Glasgow and Liverpool. You can take a look at each of the locations in more detail here.

If you are looking to the future, then it is good to know that career progression prospects are extremely high with Lloyds Banking Group. They have been supporting customers, colleagues, communities and businesses in the UK for over 320 years and are renowned for taking high performing staff on into permanent roles. If you work hard and strive to hit or exceed your targets, embrace 'in the moment' coaching to develop your skills and display a keenness to develop a deeper level of expertise in all areas of the brand’s end to end goals you are in with a great chance of a long enjoyable career with Lloyds Banking Group.

The recruitment process starts with a behaviour based selection event. It is important that customers know that the people handling calls, enquiries, account administration and analytical duties can be trusted with sensitive and personal data and so a vetting process for candidates is in place to ensure the high standards you would expect are upheld.